Army Community Service

Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
U.S. Holidays Closed


1780 Restore Hope Avenue
Google Map

Handicap Accessible

+1 (315)772-2271

Military DSN Tel:

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Think ACS First! (315)772-ACS1

Army Community Service (ACS) has a wealth of resources for Soldiers, Families, Reservists, Retirees, and DoD Civilians. The programs offered within are designed to enhance quality of life, promote resilience and self-reliance, and provide stability during war and peace. ACS offers a place to find the type of support needed for the enhancement of both individuals and Families.

We invite you to visit and utilize the many services and opportunities provided to help you develop the skills and knowledge needed to face the challenges of military life.


The Military and Family Life Counseling  (MFLC)

Video and Telephone Counseling Is Available


ACS Program and Service Directory

ACS Outreach Services
ACS Bldg., 1780 Restore Hope Avenue

Army Emergency Relief (AER)
ACS Annex, 435A MWR Drive

National Website:

Army Family Action Plan (AFAP)
ACS Bldg., 1780 Restore Hope Avenue

Army Family Team Building (AFTB)
ACS Bldg., 1780 Restore Hope Avenue

Army Volunteer Corps (AVC)
ACS Bldg., 1780 Restore Hope Avenue

Community Information Services/Information & Referral (I&R)
(315)772-6799 or 1-800-826-0886
ACS Bldg., 1780 Restore Hope Avenue

Exceptional Family Member Program (EFMP)
ACS Bldg., 1780 Restore Hope Avenue

Family Advocacy Program (FAP)
ASAP Bldg., 10250 4th Armored Division Drive

Financial Readiness Program (FRP)

ACS Annex, 435A MWR Drive

Mobilization and Deployment Program (Mob/Dep)
ACS Bldg., 1780 Restore Hope Avenue

Relocation Readiness Program (RRP)
ACS Bldg., 1780 Restore Hope Avenue



ACS Outreach Services - Think ACS First!

ACS Outreach Services brings ACS information into the community to promote Soldier and Family well-being and quality of life, focusing on three main areas: education and prevention, direct services and cultivating a sense of self-reliance within the Military community.  ACS Outreach provides ACS overview briefings and information tables, and is available for unit functions by request.  In addition, ACS Outreach Services coordinates special events throughout the year.

Unit Service Coordinator
ACS Outreach manages the ACS Unit Service Coordinator (USC) program. Each battalion and brigade are assigned an ACS USC to serve as a conduit to units to assist them in bringing ACS classes and services directly to the unit based on unit specific needs.  Please contact ACS Outreach Services for more information


ACS Outreach Services
ACS Bldg., 1780 Restore Hope Avenue

Army Emergency Relief (AER)

Army Emergency Relief (AER) provides emergency financial assistance to active duty Soldiers, Retirees, and Family members during times of valid emergency need. AER provides Interest free loans and/or grants to those who qualify for financial assistance. For further details and assistance contact our office Monday through Friday 7:30 a.m. - 4:30 p.m. After normal duty hours, contact the American Red Cross for AER assistance at 1-877-272-7337, for emergency travel.

Major General James Ursano Scholarship Fund for Dependent Children

AER's MG James Ursano Scholarship applications may be completed online at starting the first week of January with a deadline of 1 April - of each year. The program is for dependent children of Active and Retired Army Soldiers and is based on financial need, academics, and leadership/achievement. 

Scholarships are also available for Spouses, both stateside and overseas and can be applied for throughout the entire school year at

Click here for more information.

Budget planning worksheet available here


Army Emergency Relief (AER)
ACS Annex, 435A MWR Drive

National Website:

Army Family Action Plan (AFAP)

AFAP Logo_750x421.jpg

Army Family Action Plan (AFAP) is a year-round program dedicated to improving the quality of life for all members of the military community.

Army Spouses created AFAP in the late 1970’s as a grassroots idea to improve the standard of living for their Families. These Spouses realized that they would have to get organized to accomplish this so they could identify problems, suggest ways to resolve these problems, and volunteer to fix them. This was the beginning of AFAP as we know it today. AFAP was officially adopted by the Department of the Army in July 1983 and was published in 1984.

How Does AFAP Work?

  1. You Tell Us What You Think – Using submission forms obtained from ACS or found on the FMWR website, submit your ideas, concerns, or suggestions.

  2. AFAP Listens and Acts – Once an issue is received, it is reviewed, discussed and submitted for action.

  3. Together We Find A Solution – Although some issues take time or are proven unattainable, every issue with merit is reviewed, monitored, and tracked until a resolution is found. Most issues can be handled locally and are sent to the appropriate directorate for resolution. Those issues that are unattainable at the local level are forwarded to the Forces Command level. If the issue is not resolved at that level then it may be forwarded to the Headquarters, Department of the Army (HQDA) AFAP.

AFAP Gets Results

The results help to strengthen the readiness of the Army, make and change legislation and create policies and services from the ideas and suggestions submitted for consideration. Some examples of improved programs and services that have been implemented are Army Family Team Building, Better Opportunities for Single Soldiers as well as the Thrift Savings Plan now available to Soldiers.

Submit an Issue

Fill out and drop off a Fort Drum AFAP Issue Submission Card at the ACS Bldg on Restore Hope Avenue or email it to Or submit your issue online!

Take Part

If you would like to become a part of this important process or you would just like to submit an issue or concern, please call, email or visit the AFAP program located in the ACS Building.


Army Family Action Plan (AFAP)
ACS Bldg., 1780 Restore Hope Avenue
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Army Family Team Building (AFTB)


Army Family Team Building (AFTB) is about readiness - for both the mission and the Family. AFTB is about adapting to Army Life. We teach and train America’s Army and their Families in a wide variety of knowledge, skills and behaviors that foster personal and Family readiness. AFTB is a never ending resource that is available to every member of the Army family for free. The Army takes care if its own, by teaching its own to take care of themselves.

Fort Drum AFTB is a volunteer based program. Volunteer instructors teach other Family members about the military lifestyle and resources providing the tools and skills needed to become vital members of their community. As well as instructing, we offer a variety of volunteer opportunities. AFTB Instructors are available upon request to conduct classes or separate modules for individual units, organizations, and family readiness groups on a contract style basis. Please call or email for more information on this opportunity.

AFTB is also an available and valuable tool for those Military Family members of the National Guard and Reserve Components. Even if you are not near a military installation, our Level K, G, and L courses are also offered in English and Spanish online at Click Online Training for classes.

Level K: Military Knowledge: targeted toward people new to the Army or anyone interested in updating personal skills or basic knowledge.

Level G: Personal Growth & Resilience: with courses geared toward emerging leaders within the Army community. Modules focus on personal growth and group dynamics.

Level L: Leadership Development: offers training to enhance the professional growth and leadership development opportunities of Family members, especially those who might assume leadership roles within the community and unit.

ACS Instructor, Facilitator, and Briefer Training is for those wanting to volunteer with the AFTB program or ACS as Instructors, Facilitators, or Briefers.


Army Family Team Building (AFTB)
ACS Bldg., 1780 Restore Hope Avenue
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Army Volunteer Corps (AVC)


Drum_AVC Volunteer Registration.jpgThe Fort Drum Army Volunteer Corp seeks innovative ideas and processes to improve the quality of life at Fort Drum through the use of volunteer agencies. We offer quality volunteer work experiences in environments where volunteers are appreciated and valued.

Administrative, medical, mentoring, teaching and coaching are a few of the opportunities that are available. Many agencies have flexible schedules and some even reimburse you for childcare. You can volunteer for a day, an evening, for a one-time event or for ongoing activities for as long as you desire.

Why Volunteer?

  • For the volunteer: Build your resume, contribute to the community, meet new people, share expertise, gain new skills and work experience, be challenged.
  • For the community: Develop new programs, sustain programs, enrich the quality of life for Soldiers and their families, price and ownership.
  • Recognition: Volunteer of the Quarter, Installation Impact awards, national and agency awards.

Getting Started

Complete a volunteer registration packet, which includes Volunteer Agreement DD Form 2793 and if you are under 18, the Parental Permission Form DA Form 5671. Register online at MyArmyOneSource.

Each agency offers orientation and training. Training may include, first aid, office administration, tax preparation, train the trainer, coaching skills, etc. Volunteers may attend the volunteer manager/supervisor training as well.

The Volunteer Corps coordinator can help you to find an opportunity that matches your interests or talents and assist you with the application process.

  • Volunteer Management Information System Basic Training - VMIS 101 - This class covers the use of VMIS, including registration, uploading positions in your organization, and input of monthly volunteer hours.
  • Volunteer Administration Training - This class covers volunteer regulations, files, awards and the Volunteer Information Management System (VMIS)


Army Volunteer Corps (AVC)
ACS Bldg., 1780 Restore Hope Avenue

Community Information Services (Information & Referral)

an.acs.newcomers.622.jpgThe Information, Referral, and Follow-Up Program serves as a centralized point of contact for information and referral to a comprehensive network of internal and external agencies, services, and programs to assist Soldiers, Families, civilians, and retirees in meeting their basic needs and improving their quality of life. Individual and Family assessments are conducted to ensure appropriate assistance and referrals are provided.

I&R maintains an extensive resource file of local public, private, and volunteer agencies and organizations to assist individuals and Families with the support needed.

In addition, I&R serves as the central distribution point for all ACS information, flyers, brochures, and upcoming ACS events and activities. We invite you to visit ACS and utilize the many services and opportunities that we have to offer.


Information, Referral, and Follow-Up Program
(315)772-6799 or 1-800-826-0886
ACS Bldg., 1780 Restore Hope Avenue
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Exceptional Family Member Program (EFMP)



The Exceptional Family Member Program (EFMP) helps provide support and the required care for Family members with disabilities and special needs, to better support the Soldiers and Family members stationed at Fort Drum.

EFMP works with other Military and Civilian agencies to provide for Family members with special needs:

  • Comprehensive and coordinated medical services
  • Educational needs
  • Housing needs
  • Community support services
  • Personnel services

The EFMP assists with the special physical, emotional, developmental, and intellectual needs by providing community support services such as resources, information and referral, advocacy, support groups, respite care and relocation assistance.

An Exceptional Family Member is a dependent family member (child or adult) of an active duty Soldier, with any physical, emotional, developmental, behavioral, mental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling on an on-going basis.

Some examples of EFMs are those with: Asthma, Autism or PDD, Attention Deficit Disorder (ADD or ADHD), Diabetes, Arthritis, Depression, Bipolar, or Schizophrenia, Anxiety/Phobias and Panic Disorders, Learning Disabilities or any special education services, and high risk newborn.

Soldiers eligible to relocate their Families at government expense should identify Family members with a medical, physical, emotional, or intellectual disorder to assignment authorities in accordance with AR 600-75; enrollment in the EFMP is mandatory.

Those who are required to enroll are: Active Duty Army, The US Army Reserve Soldiers in the USAR – Active Guard Reserve program and other, USAR Soldiers on Active Duty exceeding 30 days, and the Army National Guard personnel serving under authority of title 10, United States Code.

Enrollment is done on a walk in basis although assignment coordination or screening requires an appointment. Enrollment in the program does not adversely affect selection for promotion, schools, or assignment. The information provided to EFMP is not made available to selection boards and command. EFMP is designed to help Families get the care they need and deserve.


Exceptional Family Member Program (EFMP)
ACS Bldg., 1780 Restore Hope Avenue
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Financial Readiness Program (FRP)



COVID 19 Resources

(updated 31March2020)

Financial Planning & Consumer Affairs Services - Personal Financial Planning and Consumer Affairs Services are offered to help Soldiers and their Families develop and maintain a realistic spending plan, reduce debts, improve their credit, plan for the future through savings and investment, and resolve consumer complaints.

Individual Counseling - Individual counseling is available for Soldiers and Families requiring or wishing to receive personal assistance.

Classes - The Financial Readiness Program (FRP) offers regularly scheduled classes on money management, saving and investing, credit and debt management, and consumer affairs, such as home and car buying.  Classes are also offered to units in all areas of personal financial planning.

Special Classes - In addition to routine classes and individual counseling, our staff is available to teach financial readiness classes required by AR 350-1 or to present to groups such as SFRGs, NCOPDs and OPDs.

Financial Counseling (by appointment)

  • Budget Counseling
  • Debt Management Counseling
  • Overall Financial Planning
  • Basic Investment Planning
  • Retirement Planning
  • Student Loan Management
  • Credit Counseling
  • Credit Reports & Scores
  • Home and Car Buying
  • Thrift Savings Plan (TSP)
  • Family Subsistence Supplemental Allowance (FSSA)

Debt Management
If you find yourself in the position of considering loan consolidation, you may be headed for financial difficulty.

The following are danger signs:

  • More than 20% of your take home pay is used for credit payments (excluding home mortgage).
  • You have one or more loans from a lending company(ies) at 18% or more interest.
  • You use credit cards impulsively.
  • You routinely use your overdraft protection.
  • You do not pay your bills on time.
  • You pay only the minimum amount down on your charge accounts each month.
  • The use of advance check cashing and pay day loans is part of your regular budget plan.
  • Your car loan is financed at 12% or more interest.

If one or more of the above describes you or your spouse, don't wait! Stop by the ACS Annex, Bldg. 435A MWR Dr. or call 772-2919/5196 and schedule an appointment with a Financial Counselor.

Financial Management Tips:

  1. Obtain a yearly credit report. The three major companies are:

    TransUnion Corporation (800) 916-8800

    Experian (888) 397-3742

    Equifax (800) 685-1111

  2. If you want telemarketers to stop calling your home, register with the “Do Not Call” Registry. For the Federal Government contact or call 1-888-382-1222 from the telephone you wish not to be called. New York State can be contacted by calling 800-697-1220 or online at

  3. For every pre-approved credit offer you receive, an inquiry has been made into your credit report. The number of “hits” on your account may work against you. To exclude your name from a list of pre-screened names for a two-year period, call the OptOut Request Line at 888-567-8688.

ACS Financial Readiness Program helpful links:


Financial Assistance Programs by County

Jefferson County

Lewis County

St. Lawrence County


Financial Readiness Program (FRP)
ACS Annex, 435A MWR Drive
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Mobilization and Deployment Readiness Program (Mob/Dep)

382-frg-leaders.jpgACS Mobilization and Deployment (Mob/Dep) provides professional and timely support to active duty, Reserve and Guard Soldiers and their Family members through workshops, briefings and services developed to enhance mission preparedness and self-reliance throughout the deployment cycle. The Mobilization and Deployment readiness mission is to develop an adaptable community in which Soldiers and their Families are prepared for deployment, have access to the support they need throughout its course, and are prepared for the unique challenges they face when their Soldier returns.

Training Support Documents

 Must Have Documents

Website Support:


Mobilization and Deployment
ACS Bldg., 1780 Restore Hope Avenue
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Relocation Readiness Program


Relocation_Moving_Family_Help.jpgThe Relocation Readiness Program is a comprehensive program designed to help Families in the relocation process. Available seminars and briefings cover a wide range of topics. Join us for a welcome tour and spouses’ welcome, cultural activities, and more. Relocation Readiness' goal is to help you make a smooth transition.

Welcome books are given to each Soldier during in-processing at the welcome center located at Clark Hall. Each book contains information on ACS programs, Army Emergency Relief and other resources available on post and in the surrounding communities. Additionally, installation specific information can be found in the Installation Program Directory box on  This site provides the most current information on your next duty station. 

For Families who are in transition, there is a well-stocked Lending Closet. Borrow basic household items, such as pots, pans, dishes, silverware, sleeping mats, folding table and chairs, playpens, highchairs and car seats for up to a 30-day lending period.

Infant/toddler seats are mandatory for vehicles in New York State; the Lending Closet has a limited supply. Call (315)772-6566/3241 for more information.

Support Groups

  • Hearts Apart Support Group
  • International Spouse Support
  • English as a Second Language
  • Citizenship and Immigration Services


Relocation Readiness

ACS Bldg., 1780 Restore Hope Avenue
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Climb To Glory Fund

Climb to Glory Fund


The Family and MWR Climb to Glory Fund accepts unsolicited donations or gifts made to the Army and intended for Military Family support. These funds are distributed at the Battalion level to Family Readiness Groups of all permanently stationed units under the jurisdiction of Fort Drum and tenant units physically located on Fort Drum. 

Any individual or organization that would like to make cash donations to The Climb to Glory Fund may contact:


Family and MWR Financial Management

10783 Chapel Drive

Fort Drum, New York 13601